Last updated: 3 July 2026

StraightUp Inspections (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect through our website, https://straightupinspections.com.au, how we use it, who we may share it with, and your rights. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

StraightUp Inspections provides independent, builder-led building inspections throughout Canberra and the Australian Capital Territory.

Contact us

Email: office@straightupinspections.com.au

Phone: 0423 476 649

Location: Canberra, ACT, Australia

What Information We Collect

We only collect personal information that is reasonably necessary to provide our services.

This may include:

Your name
Email address
Phone number
Property address or suburb
Type of inspection requested
Any information you include in your enquiry

When you contact us by phone, email or through our website, we use this information to:

respond to your enquiry;
prepare a quote;
arrange and carry out your inspection;
provide your inspection report; and
maintain appropriate business records.

Providing your information is voluntary, but without it we may be unable to provide our services.

Website Usage Information

Like most websites, we automatically collect limited technical information when you visit our site.

This may include:

IP address
browser type
device information
pages visited
date and time of access
referring website

This information helps us:

maintain website security;
diagnose technical issues;
improve website performance; and
better understand how visitors use our website.

This information generally does not identify you personally.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Cookies may be used to:

remember website preferences;
improve website performance;
enhance security; and
assist with website analytics.

Our LiteSpeed caching system may also use cookies to improve page loading speeds.

Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

Analytics

We may use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

pages visited;
time spent on the site;
approximate location;
browser and device information; and
interactions such as quote requests or phone call clicks.

Google processes this information in accordance with its own Privacy Policy.

You can opt out of Google Analytics by installing Google’s Opt-out Browser Add-on.

Embedded Content

Some pages on our website may contain embedded content, such as videos, maps or images from third-party websites.

Embedded content behaves as though you have visited the third-party website directly. Those providers may collect information about you, use cookies, and monitor your interaction with their content.

We encourage you to review the privacy policies of any third-party websites you visit.

Images You Upload

If you upload images through our website (where available), we recommend removing embedded location information (EXIF GPS data) before uploading, as this information may be accessible to others.

Comments

If commenting is enabled on our website, we collect the information you submit in the comment form, along with your IP address and browser information to help detect spam.

If you use the Gravatar service, an anonymised hash of your email address may be sent to Gravatar to determine whether you have an account. After your comment is approved, your profile image may be publicly displayed alongside your comment.

Who We Share Information With

We do not sell or rent your personal information.

We may disclose your information only where necessary, including to:

our website hosting provider;
our email service provider;
website analytics providers;
trusted contractors or service providers assisting us to operate our business; and
government authorities or regulators where required or authorised by law.

If website comments are enabled, comments may be processed through an automated spam detection service.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary.

Enquiry and customer information is retained for the period required to:

provide our services;
maintain business records;
comply with taxation, insurance and legal obligations; and
resolve disputes where necessary.

Once information is no longer required, it is securely deleted or de-identified where practical.

If website comments are enabled, comments and associated metadata may be retained indefinitely.

How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

secure website hosting;
access controls;
software updates;
security monitoring; and
appropriate administrative safeguards.

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Where permitted by law, you may also request that we delete personal information we hold about you, unless we are required to retain it for legal, administrative or security purposes.

To make a request, please contact us using the details below.

Overseas Disclosure

Our website and email services are generally hosted in Australia.

Some third-party service providers, including analytics or embedded content providers, may process information overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law.

Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

StraightUp Inspections